“Service”

26 11, 2013

The Latte that Changed My Thanksgiving

By | 2013-11-26T23:38:51-07:00 November 26th, 2013|Community, Inspiration|32 Comments

  I was with my daughter a couple of weeks ago, driving my 3 Grandchildren to school. Photo Courtesy of ©iStockphoto.com/cashmerejm On the way I asked if we could stop at Starbucks and get a Latte. We had a few extra minutes, so she got in the drive-thru line and waited while each car placed their order.  When we reached the window the young man said, “the car ahead of you paid for your latte.”  With jaws dropped, we looked at each other. Really? This had never happened to either of us and that simple gesture gave us [...]

4 09, 2013

Filling the Newest Job at O’Connor: Family Care

By | 2013-09-04T05:00:30-07:00 September 4th, 2013|Inspiration, Resources & Information|45 Comments

 - A Special Journey Mercies Entry -  Being a mother of 4 and a grandmother of 9, I have come to believe that I have a pretty good handle on caring for my family.  Today my relationships with my children have become deeper and much more meaningful than they were while they were growing up. I also have the opportunity to mentor my grandchildren, and a few months ago, I moved my brother here from Oregon to manage his care. I have a lot of experience in caring : ) This year I celebrated 20 years with O’Connor and retirement [...]

31 07, 2013

Getting To The Heart of Designing The Perfect Grave Marker

By | 2013-07-31T05:00:07-07:00 July 31st, 2013|Ceremonies, Inspiration|57 Comments

I began my career with O’Connor Mortuary at precisely the right time. My boss, Neil O’Connor, is an idea man and to my benefit, one of his better ideas was that all of our orders for grave markers should be designed and processed by one member of our staff. He chose me for this role and three years later, I could not be more honored that he did. A grave marker is the rectangular bronze or granite stone that is placed on the grave of a loved one at a cemetery. While the name is that of the departed, the [...]

5 09, 2012

Help! How Do YOU Answer the Call?

By | 2012-09-05T05:00:50-07:00 September 5th, 2012|Community, Inspiration|17 Comments

Help!  How Do YOU Answer the Call? Help.  We all need it at times for a million different reasons.  It can be as simple as someone opening the door for you when you have an armload of groceries or as complex as a stranger pulling you from a burning building.  In either scenario, you are truly grateful for that gesture.  But does that make you think of how YOU can help someone else?  I sure hope so!  Whether you help a stranger or a loved one, the fact that you thought about them and chose to assist is more meaningful [...]

5 06, 2012

Smile and the World . . .

By | 2012-06-05T05:00:18-07:00 June 5th, 2012|General, Inspiration|72 Comments

Smile and the World . . . What is the difference between good service and superb service that blows you away? Being in a service industry I have pondered that my whole career. What I have come up with is as simple as it gets, but isn’t that almost always the case? We always think we have to move mountains in order to impress, or dramatically change the needle one way or another. When in fact, most times, it is the small tweak that makes the biggest difference. I suggest that the simplicity of a smile makes the [...]

30 12, 2011

Happy New Year: The Importance of Preparation

By | 2017-12-18T08:50:37-07:00 December 30th, 2011|Planning Ahead, Seasons of Life|14 Comments

As we all prepare for a New Year, I’m reminded of the importance of preparation. I’d venture to say that all of us, in one way or another, are prepared for some things and not prepared for other things. For me, I like to be prepared when I go on vacation. You may love to be prepared when company comes over or preparing for a special date. When we’re prepared, we position ourselves to handle the inevitable challenges that come in life. […]